Accessibility

Statement of Commitment

Custom Leather Canada Limited is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity for all including persons with disabilities.

Purpose

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario legislature with the goal of creating a fully accessible Ontario by 2025. This policy is intended to meet the requirements of the Customer Service Standard and the Integrated Accessibility Standards Regulation (IASR) which are both part of the AODA Act.

Scope
This policy applies to all Customer Leather Canada Limited employees, customers and visitors.

Policy
Custom Leather Canada Limited is committed to excellence in serving all customers including persons with disabilities and will adhere to our responsibilities in the following area

I. Assistive Devices
Custom Leather welcomes persons using assisted devices. Exceptions may occur in circumstances where it is determined that the assistive device may present a safety risk to the operator or to others. It should be noted that the provision, use and safety of personal assistive devices is the responsibility of the person with a disability.

II. Communication
We will communicate with persons with disabilities in ways that take into account their disability. Custom Leather commits to providing training on customer service to all current and future employees.

III. Service Animals
Custom Leather will welcome persons with disabilities and their service animals that are allowable by law on parts of our premises that are open to the public. Documentation may be required if it is not an authorized service animal regulated by a health professional.

IV. Support Persons
Custom Leather welcomes persons with a disability to be accompanied by a support person when on premises open to public; if a support person is necessary to protect the health and safety of the person with a disability, or the health or safety of others on the premises. We will consult with the person with a disability to understand their needs.

V. Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for persons with disabilities at Custom Leather will take reasonable steps to notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.

VI. Employment

Custom Leather will notify its employees and the public about the availability of accommodation for applicants with disabilities during its recruitment processes.

Job postings will include this statement, “We are committed to compliance with all applicable legislation. Please advise us at any point during the recruitment and selection process if you require accommodation”.

VII. Accessibility Plan
Custom Leather will maintain and document a Multi-Year Accessibility Plan outlining the Company’s strategy to identify, remove and prevent barriers and increase accessibility for persons with disability, in accordance with the AODA.

VIII. Training
Custom Leather Canada Limited will provide training to all employees and in particular employees who deal with the public or other third parties on our behalf. Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements for the Customer Service Standard
• Custom Leather Canada Limited AODA Policy and any changes as such
• How to interact with persons with various types of disabilities
• How to interact with persons with disabilities who use an assistive device
• How to interact with persons with disabilities who use the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty accessing our organization’s goods or services

IX. Modifications to This or Other Policies:
Any policy of Custom Leather Canada Limited that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

X. Feedback Process
Customers who wish to provide feedback on the way we provide goods and services to persons with disabilities can provide feedback via

• Email: info@customleather.com
• Phone: (519) 741-2070
• Mailing Address:

All feedback, including complaints, is directed to Human Resources for follow-up.

Accessibility Plan

Custom Leather Canada Limited will maintain and document a Multi-Year Accessibility Plan outlining the Company’s strategy to identify, remove and prevent barriers and increase accessibility for persons with disability, in accordance with the AODA.

 

Policy or Plan	Items to be Revised	Date Revisions Completed
Internal and External Job Postings	Accommodation Statement added to all external postings 2017,  to be added to all Internal postings	June 18, 2021
AODA Policy	Completed August 2020, revised June of 2021 Policy added to the Custom Leather website
Training for New employees Employees who has no dealings with public to be trained in Custom Leather AODA Policy, Human Rights Video (Working together Part 1 Introduction,  and Customer Service Standards All employees dealing with external customers will be trained Custom Leather AODA Policy, Human Rights Videos (Working together Part 1 Introduction and The Code Part II),  and Access Forward Videos: Customer Service Standards, Employment, and for those dealing with the website Info and Communications.	Scheduled for completion June 30/21 and ongoing for new employees
2020 Accessibility Compliance Report	To be completed and filed by June 30/21
Review Custom Leather Policies to ensure they meet the requirements of AODA	Ongoing